I recently observed while discussing a harmless incident related to someone I know, that how breaches are dealt with may be viewed through the five stages of grief model.
I was planning on writing more on my thoughts on this, but it seems that Jeremiah Grossman beat me to it since 2007. My version would be slightly different:
| Denial | “We never got hacked.” |
| Anger | “How the heck did this get so bad?!?!?” |
| Bargaining | “Is it possible that it is not a hack?” |
| Depression | “We do not have time to rebuild; keep it running as it is.” |
| Acceptance | “We got hacked.”, spoken in pubic. |
Managing organized complexity 