For our WC we use a Pucciplast ECO built-in tank. It has a clever design and it saves space. However, the plate that holds the flush buttons got damaged. We tried to replace it by contacting the dealer that we bought it in the first place. Unfortunately they were no longer working with their products.
So I turned to Pucciplast and asked them whether I could buy directly two chromium covered cover plates (one to replace the broken one, and one for the future, just in case). Within a day Pucciplast replied that they could not sell us directly the product. However, they would sent us two plates free of charge. Now this is what I call customer support! We were asked to photograph the broken one and send the photo back to them. Which we did.
Today I installed the new cover plate. So there:
Thank you Pucciplast and a big “thank you” to Mrs. Nadia Bosi for making all the arrangements!
Managing organized complexity 